We guarantee all Santa Rosa Gardens plant products to be high quality, true to type, shipped properly, and to perform as advertised. If your plant has received our recommended care and doesn't perform to your satisfaction, notify us and we will replace it free of charge or provide the cost of the product as credit toward a future purchase.
If any product was damaged in shipping or dead on arrival, please notify us within 48 hours from receipt and save all contents and packaging.
To ensure that each plant has adequate opportunity to perform, please report plant issues within 90 days from the date of receipt. Please understand that we cannot accept responsibility for the results of extreme weather, neglect, unforeseeable acts of nature, or ignoring our hardiness zone recommendation.
Sale items will only be issued a merchandise credit for purchase price. By placing an order you are accepting these terms and conditions. Photos may be required on a situational basis.
Substitutions. If the plant of your choice is unavailable or does not meet our high standard of quality, we may need to substitute a similar plant of equal or greater value.
Charge cards are billed at time of shipment. This allows us to reserve your plants within our inventory. Live plants are shipped at the proper planting time for your region. Please see our website for the current shipping schedule.